• Cancelling your booking (Booked on or after 23/04/2026)
• Cancelling your booking (Booked before 23/04/2026)

• How do I log into the MyBooking portal?
• What happens if I arrive late at my accommodation?
• Do I need travel insurance, and can I arrange it through Heidi?
• What paperwork & documentation do I need for my holiday?
• How do I check in for my flight?

• How do I make an additional payment?
• Can I change my board basis?
• Can I change my flight time or airport?
• Can I change the lead passenger?
• Can I change my transfer?
• Can I change my accommodation or room type?

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• Can I change the card for my booking?
• Are towels and bed linen included in my accommodation?
• Adding Your EasyJet Plus Membership to Your Booking
• Where are my transfer vouchers?
• Can I get a VAT receipt?
• Getting to the Saint Gervais Ski Area from Saint-Gervais – Le Fayet

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• Hyphenated Surnames on Flight Bookings
• Ryanair boarding pass policy
• Can I make a special request for my accommodation?
• Can I make a special request for my flights?
• Transfer special requests (child seats & stops)
• What do I need to know about the EU Entry/Exit System (EES)?

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