If you'd like to move to a different accommodation or change your room type, we'll first check availability and any extra costs with the property. Every hotel and apartment has its own policies, so we'll keep you posted and do our best to make it happen.

Please contact us at least 10 days before your departure date, so we have time to make the enquiry and arrange any changes.

To make a change, contact us by email at customers@heidi.com, by phone on 0117 457 6000, or through our live chat, just ask to speak to an agent.

Already in resort?

If you'd like to change your room or accommodation once you've arrived, speak to your property's reception first, as they'll know what's available there and then. You can also call our 24/7 line on +44 117 205 0167 and we'll help where we can. Any change in resort is still subject to availability and any difference in cost.

If something's actually wrong, for example your room isn't what you booked, or there's a fault, please let the accommodation know straight away and call our 24/7 line so we can get it sorted for you.