We can't change the card stored on your booking. However, if you'd like to pay an instalment with a different card, you can do this yourself in the MyBooking portal using the "pay early" option.

To pay an instalment with a different card:

1. Log into your MyBooking portal. New to MyBooking? See How do I log into the MyBooking portal?
2. Go to your payments section.
3. Find the upcoming instalment you'd like to pay.
4. Select "pay early" and pay with the alternative card you want to use.

Any remaining instalments will still be collected from the card used to book, so repeat this for each instalment you'd like to pay on a different card.

Related: How do I make an additional payment? / How can I make a payment on MyBooking with a different card?

Contact us

You can reach us by email at customers@heidi.com, by phone on 0117 457 6000, or through live chat, just ask to speak to an agent.