Towels and bed linen arrangements vary depending on the property you've booked. The quickest way to find out what applies to your accommodation is to check the Important information section on the Heidi website.
How to check for your accommodation
You can find this information on the Heidi website:
- Open your accommodation's page on the Heidi website.
- Scroll to the Accommodation section.
- Click Important information.
This section lists everything you need to know about your specific property — including whether towels and bed linen are included, any security deposit payable on arrival, and any other essential details for your stay.
Still need help?
If you can't find the answer or would like us to double-check, just ask to speak to an agent and a member of our team will confirm for you. You can reach us by email at customers@heidi.com, by phone on 0117 457 6000, or through our live chat.