If you decide to cancel your confirmed booking, you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing, via email, by the lead passenger.

Since we incur costs in cancelling your holiday, you will have to pay the cancellation charges as follows:

Period before departure in which you notify us:

• Period before departure in which you notify us:
• More than 84 days (12 weeks) – You will be charged 30% of the total holiday cost
• Between 84 days and 43 days –  You will be charged 60% of the total holiday cost
• Between 42 days and 8 days – You will be charged 90% of the total holiday cost
• 7 days or less – You will be charged 100% of the total holiday cost

The cancellation charges above have been calculated as a genuine pre-estimate of the losses we would incur in the event you cancelled your holiday within the stipulated time period, taking into account the charges we will incur from our suppliers (some of which will be up to 100%). You can find our booking conditions here. 

This cancellation policy applies to all selected payment options.

If the sum of your deposit and any additional payments does not meet the cancellation charges as set out in clause 19 of our booking conditions, we will need to collect the remaining amount prior to cancelling your booking. We reserve the right to automatically charge this difference automatically.

Travel Insurance: 

We always recommend checking your travel insurance policy if you need to cancel your holiday. If the reason for your cancellation is covered under the terms of your policy, you may be able to reclaim these charges. We can help provide the relevant documentation to support your claim. If you would like us to do so, please email us at customers@heidi.com.