• Missed flight
• Cancelled flight when you are at the airport
• Delayed flight

• In resort shuttles
• If you can't locate your transfer
• Pick-up times and instructions for your transfer
• Where you can find your transfer information
• Your coach transfer
• Your private transfer

See all 7 articles

• Arrived at Your Hotel but Reception Is Closed?
• Arriving at your accommodation
• Late arrival at your accommodation
• Early arrival at your accommodation
• Checking out of your accommodation

• Ski pass pick up
• Ski hire pick up
• Finding your ski school

• Where can I find my vouchers?
• What happens if there is no snow at the resort?
• What should I do if I have an accident/get injured or become ill on holiday?
• What should I do if I lose my rental skis or other equipment?

• How to contact us whilst on holiday