• What happens if I miss my flight?
• What should I do if my flight is cancelled at the airport?
• My flight has been delayed

• In resort shuttles
• I can't find my transfer, what do I do?
• When and where will my transfer pick me up?
• Where can I find my transfer information?
• Your coach transfer
• Your private transfer

See all 7 articles

• Arrived at Your Hotel but Reception Is Closed?
• What should I do when I arrive at my accommodation?
• Can I check into my accommodation early?
• How do I check out of my accommodation?

• Where do I collect my ski pass?
• Where do I collect my ski equipment?
• How do I find my ski school?

• What happens if slopes are closed due to weather or an avalanche warning?
• Will there be a Heidi rep in resort?
• Where can I find my vouchers?
• What happens if there is no snow at the resort?
• What should I do if I have an accident, get injured, or become ill on holiday?
• What should I do if I lose my rental skis or other equipment?

• How do I contact Heidi while I'm on holiday?