We keep an eye on all our flight bookings, but sometimes you'll hear about a delay before our system does. If that happens, it's best to follow these steps.
Step 1 — Call your transfer
How you do this depends on your transfer type, so take a look at the guide below. Either way, it's best to let them know directly if you're running late or don't think you'll make your shuttle or coach.
Step 2 — Call our team
If you can't reach your transfer provider, call our 24/7 phone line on +44 117 205 0167 and our team will help. We can:
- get in touch with your transfer provider for you
- arrange another transfer if you need one
Step 3 — Sort your accommodation check-in
If the delay means you'll arrive later than planned, it's worth letting your accommodation know. Our guide explains how: