If you’ve arrived at your accommodation and the reception is closed, don’t worry -  for late arrivals, there are usually clear instructions on how to check in.

Step 1: Check Your MyBooking Portal

Please log in to your MyBooking portal and go to:

MyBooking → Hotel Details

Here you should find late check-in instructions, which may include:

• Where to collect your room key
• Door or key-safe codes
• Instructions to contact the host or night manager

These details are provided by the accommodation and are the quickest way to access your room. These are adding to your MyBooking Portal atleast 24 hours before departure. 

Step 2: Contact the Accommodation

If you cannot see any late check-in instructions in your Hotel Details section:

• Use the phone number listed at the bottom of the Hotel Details page to contact:
  • The accommodation directly 

Step 3: Call Our 24/7 Emergency Phone Line

If you are still unable to check in or need urgent help, please call our 24/7 phone line, and a member of our team will assist you:

📞 +44 117 205 0167

This line is available at all times for our customers on holiday. 

We understand how stressful this situation can be after a day of travel, and we’re here to help you get settled as quickly as possible.