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  1. Heidi
  2. Whilst You're on Holiday
  3. Frequently asked questions

Frequently asked questions

  • Where can I find my voucher?
  • What happens if there is no snow at the resort?
  • What should I do if I have an accident/get injured or become ill on holiday?
  • What should I do if I lose my rental skis or other equipment?
  • Do I need Carte Neige ski insurance in France, and how does it work?
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