If you have an accident or are injured
We’re very sorry to hear this. Please contact your travel insurance provider as soon as possible, they are best placed to support you in this situation. Once you've done that, let us know what’s happened, and we’ll do our best to help where we can. If you need a letter from us to support your insurance claim, just get in touch and we’ll be happy to provide one.
If you become unwell during your trip
For minor illnesses, we recommend visiting a local pharmacy, which can often provide effective treatment and advice. If you become seriously ill or need to return home early, please contact your travel insurance provider first. Once you've done that, please let us know if you need any further help and keep us updated on your situation.
Here are some other help pages that may be useful: