If you have an accident or injury on the mountain

Alert the nearest ski patrol or lift staff straight away. They can arrange on-slope rescue and get you to medical help quickly.

If you need urgent medical help, contact the local emergency services. In Europe, the emergency number is 112, which is free to call and connects you to ambulance, police, and fire services. If you're travelling outside Europe, check the local emergency number for your destination.

Once you've been seen to, contact your travel insurance provider, and then let us know what's happened so we can help where we can.

If you have an accident or are injured

We're very sorry to hear this. Please contact your travel insurance provider as soon as possible, as they are best placed to support you in this situation. Once you've done that, let us know what's happened, and we'll do our best to help where we can. If you need a letter from us to support your insurance claim, just get in touch, and we'll be happy to provide one.

If you become unwell during your trip

For minor illnesses, we recommend visiting a local pharmacy, which can often provide effective treatment and advice. If you become seriously ill or need to return home early, please contact your travel insurance provider first. Once you've done that, please let us know if you need any further help and keep us updated on your situation.

Here are some other help pages that may be useful:

I need an insurance letter to support my claim
How to contact us whilst on holiday