We're sorry to hear that something didn't go quite to plan on your trip - but we are really glad you had travel insurance in place.

We’re happy to help by providing a letter to support your insurance claim. Before reaching out to us, please contact your insurance provider to find out exactly what information they need from us.

Once you have those details, just email us at customers@heidi.com with everything your insurer requires, and we’ll get your letter sorted as quickly as possible.