We don't have reps based in resort — but you're never without support. Our team is on hand throughout your holiday, and contactable through our 24-hour phone line. Expert help is always right at your fingertips.

How we support you while you're away

24-hour phone line — if you're travelling, or due to travel within the next 48 hours, our team is available around the clock on +44 117 205 0167. Whatever comes up, day or night, you'll always reach a real person who can help.

Your MyBooking portal — everything you need for your holiday lives in your MyBooking portal, including helpful maps, your vouchers, and contact details for your hotel and transfer provider. It's all in one place, on your phone, wherever you are. 

WhatsApp — message us at +44 7401 350 081 and we'll get back to you quickly, so you can sort things out without missing a moment on the mountain.

Live chat — chat to us through your portal; just ask to speak to an agent if you'd like to talk to a member of the team.

Who to contact in resort

For anything about your holiday — like check-in times, room questions or pick-up points — the quickest answer often comes from contacting them directly using the details in your MyBooking portal. And for everything else, we're only ever a call or message away, 24 hours a day while you're travelling. However you'd like to reach us, we've got you covered.