First, check you're in the right place. Your exact meeting point and pick-up instructions are in your MyBooking portal, and you can find full details in our guide to pick-up times and instructions. Please wait at the designated meeting point, as your driver may be looking for you there.

If your flight was delayed, please have your flight details to hand, this helps everyone locate you more quickly.

If you have a private transfer

Step 1

If your driver isn't at the meeting point at the scheduled time, please call your transfer provider. This is the quickest way to locate them. You'll find their number in your MyBooking portal under 'Transfer details'.

Step 2

If you can't get through, or are still having trouble, call our emergency line on +44 117 205 0167, or contact us here.

If you have a shuttle or coach transfer

Step 1

Shuttle and coach transfers run to a set schedule, so there may be a short wait until the next departure. Check your pick-up instructions in MyBooking for your scheduled time and meeting point.

Step 2

If your scheduled shuttle doesn't arrive, or you're unsure where to go, call our emergency line on +44 117 205 0167, or contact us here.

Example: