If your flight is cancelled while you're at the airport, don't worry, we can help. Because you may hear from the airline before our system picks it up, it's best to follow these steps.

Step 1

Speak to the airline staff at the airport to find out whether they're putting you on another flight or offering alternative options. This is usually the fastest way to resolve the situation.

Step 2

Call our emergency line on +44 117 205 0167 as soon as you can. We can:

• Rebook you onto a new flight
• Notify your accommodation
• Arrange a new transfer