Please call us! We offer 24/7 support while you're on holiday, or due to travel in the next 48 hours.

Our emergency line: +44 117 205 0167

When to call our emergency line:

• You're on holiday, or due to travel in the next 48 hours
• There's disruption to your travel plans
• You can't collect your ski passes or hire, or meet your lesson provider as instructed

When you call, it helps to have your booking reference and any relevant details to hand so we can sort things out quickly.

In a genuine emergency

If it's a medical or safety emergency, always contact the local emergency services first. Across Europe you can dial 112 free of charge, from any phone, and be connected to police, ambulance or fire and rescue. On the mountain, resort staff and ski patrol can also help. Once everyone is safe, call our 24/7 line, and we'll support you with anything to do with your booking.