How can we help?

Quick access to answers. Find what you need to know fast.

When and where will my transfer pick me up?

You'll find your transfer pick-up details in your MyBooking portal under "Transfer details."

There are two ways your return pick-up time is given, depending on your transfer:

  1. A time given in advance. Your pick-up time and meeting point for the transfer back to the airport is shown in the Transfers section in your MyBooking portal.

                                                                                                                                                        

  2. A time sent by text. Your transfer provider will send an SMS the day before you travel home, letting you know your pick-up time. This goes to the mobile number you gave when booking.
  3. Coach transfers. Coach transfers run to set timings, which you'll find in your MyBooking portal or on your vouchers.

If you haven't received this message by 6pm the day before you are due to travel home, please call your transfer provider using the phone number at the bottom of page.

Still no luck? Please contact us!

We trust our suppliers to set the best possible transfer times so you don't miss your flight. Sometimes this means an early pick-up, which can be down to expected snowfall, traffic, or other disruptions that could affect the journey. Extra time is built in to keep your travel day running smoothly.