How can we help?

Quick access to answers. Find what you need to know fast.

How should I get in contact with you?

We can be contacted by phone, email or live chat.

 

Phone:

Our customer support phone opening hours are:

Monday - Friday: 09:00 - 17:00

Saturday: 9:00 - 17:00

Sunday: Closed

Bank holidays: 10:00 - 17:00

 

Live chat:

Our customer support live chat opening hours are:

Monday - Friday: 09:00 - 17:00

Saturday: Closed

Sunday: Closed

Bank holidays: 10:00 - 17:00

 

Email:

Customers@heidi.com

 

24/7 Emergency support:

We provide out of hours support for our customers who are on holiday or travelling in the next 48 hours via a dedicated phone line. Please call 0117 205 0167.