If you would like to change to a different accommodation or change the room type, we must first contact the accommodation to check availability and any associated costs. All hotels and apartments have different policies. We will keep you informed and do our best to facilitate your request.

Please contact us at least 10 days before your departure date to allow us to enquire and request any changes to your accommodation.

Contact us:

You can contact us via email at customers@heidi.com, by phone on 0117 457 6000, or through our live chat service - just ask to speak to an agent.