If you are trying to access your flight details on the Jet2 app and it asks to request access, please give us a quick call, and we will be able to approve this for you. (It takes two seconds for us to approve, but it may take some time to load!)

1. Firstly, you will need to get your e-ticket refence number -The Jet2 reference is a six-character alphanumeric code shown in the flights section of your Heidi MyBooking portal.
2. You can find our helpful guide for logging into your MyBooking portal here. 
3. 

Once you have the reference:

1. Go to Jet2 Manage My Booking.                                                                                                                                                                                 
2. Provide the surname of the lead passenger, the Jet2 e-ticket reference, and the date of your outbound flight.
3. You can click on 'Add now' next to the 'Checked in baggage' section. This is also where you'll have the option to add ski extras, such as snowboards or skis.

      4. If you have added any ski/snowboard carriage directly with the airline, please notify us following                these instructions. This allows us to inform your transfer provider and ensure there is adequate s                space in the vehicle. If you have added hold bags only, please contact us using the details below.

Contact us:

You can contact us via email at customers@heidi.com, by phone on 0117 457 6000, or through our live chat service - just ask to speak to an agent.