- Go to the British Airways website.
- Click on "Manage" in the top navigation
Provide the surname of the lead passenger on your booking and the British Airways e-ticket reference.
The British Airways reference is a six-character alphanumeric code shown in the flights section of your Heidi MyBooking account, and on your booking confirmation document.
The lead passenger is the first person listed in your Heidi MyBooking account, and on your confirmation document.