Book with confidence. If your exact Heidi package drops in price on heidi.com within 30 days of booking, we'll credit you the difference in full.

How it works:

Once you've booked, keep half an eye on your package. If you spot it cheaper on heidi.com within 30 days of your booking date, let us know, and we'll add the difference as credit to your Heidi account. 

Does your package qualify?

The lower price has to be for the same package. Every one of these needs to match your original booking:

• Accommodation (same hotel, room category and occupancy)
• Board basis
• Arrival and departure dates
• Number and composition of passengers
• Departure airport
• Flights (same airline and scheduled departure time on each leg)
• Transfer type
• Extras (same lift passes, equipment hire, lessons and any other extras booked)

If even one of these is different, it counts as a different package and the Guarantee won't apply.

How to claim:

Get in touch within 30 days of your original booking date with:

• Your booking reference
• The URL on heidi.com showing the lower price
• A dated screenshot of that page showing the lower total

We'll check it against your booking, and if everything matches, we'll issue your credit for the full difference.

Your credit:

Approved claims get a Heidi credit voucher added to your account automatically, for the full price difference. The credit:

• Is valid for 18 months from the date of issue
• Can be used against any future booking on heidi.com in the lead booker's name
• Can't be combined with other discounts, promotions or vouchers
• Has no cash value and isn't transferable
• Can be used on one future booking only 

You can only claim once per booking, even if the price drops again afterwards.

Good to know:

• Applies to ski packages booked and paid for on heidi.com between 1 June and 30 September 2026
• Available to UK and Republic of Ireland residents aged 18+, named as the lead booker
• Your original booking must have been made at Heidi's standard retail price — no discount codes, credits or promotions applied
• Both the price drop and your claim must fall within 30 days of your original booking date
• Doesn't cover price differences from market-wide changes outside our control (e.g. currency swings of more than 5%, airline or government fee changes), force majeure, or bookings that have since been amended or cancelled

For full terms and conditions, see here.