Not sure where to start? You don't have to figure it out alone. Heidi's team of friendly mountain experts offers free trip planning — they'll walk through your requirements with you and curate the perfect options for your trip. No obligation, no hard sell, just people who genuinely know their resorts.

Call us on +44 117 457 6000 and press 1 for a new booking, or chat to our team via the chat box on heidi.com.

What is Heidi's free trip planning service?

It's a conversation with a real ski expert who helps you find the right holiday before you book. Tell us who's travelling, when you'd like to go, your budget, and what matters most — first lifts or long lunches (no judgement either way) — and we'll come back with a shortlist of curated options built around your needs.

It's completely free, and it's the bit our customers rave about most.

How it works

1. Get in touch. Call +44 117 457 6000 and press 1 for a new booking, or open the chat box on heidi.com to speak to a member of our team.
2. Tell us what you're after. Group size, dates (fixed or flexible), departure airports, ability levels, budget, and any must-haves — ski-in ski-out, childcare nearby, a lively après scene, you name it.
3. We curate your options. Your expert searches across 350+ resorts and sends you a handpicked shortlist that actually fits — not a generic list of what's on offer.
4. Book when you're ready. Lock it in with a low £99 per person, and spread the cost with monthly payments if you're booking 6+ weeks ahead.

What should I think about before I get in touch?

You don't need all the answers — that's what we're here for. But a rough idea of the following helps us help you faster:

• Who's going? Family, group of mates, couple, or flying solo
• When? Fixed dates, or flexible? (Flexibility often means better value)
• How long? We do 2–14 night stays — you're not tied to a 7-night Saturday package
• Ability levels — from nervous first-timer to off-piste obsessive
• Budget — even a ballpark helps us point you somewhere realistic
• The vibe — quiet and cosy, family-friendly, or big on après

Why book with Heidi?

Glad you asked. Here's the honest pitch:

• ATOL protected — every flight-inclusive package is fully financially protected, so if anything goes wrong, you're covered
• Rated Excellent on Trustpilot by 4,700+ skiers
• A Which? Recommended Provider for ski holidays
• 350+ resorts across France, Italy, Austria, Switzerland and beyond — the classics plus the hidden gems
• Total flexibility — any duration, fly any day, from any airport
• Everything in one place — flights, accommodation, transfers, lift passes, hire and lessons in a single booking
• Price Match Guarantee — found it cheaper elsewhere? Call us before you book
• £99 lock-in per person and spread payments — book now, pay in instalments
• 24/7 support while you're away — real humans, whenever you need them

We're the UK's second-largest ski holiday company, and we're built by skiers, for skiers. Your trip planner has probably skied the resort they're recommending. Probably last month.

Frequently asked questions

Is Heidi's trip planning service really free? Yes — completely free, with no obligation to book.

How do I contact Heidi to plan a new ski holiday? Call +44 117 457 6000 and press 1 for a new booking, or use the chat box on heidi.com to speak to a member of our team.

Can Heidi help if I've never skied before? Absolutely. Beginners are some of our favourite people to help — we'll point you to genuinely beginner-friendly resorts and bundle your lessons and hire into one booking, so everything's sorted before you arrive.

Can Heidi organise group holidays where everyone has different plans? Yes. Within a single group booking, people can fly from different airports, arrive on different days, and add only the extras they want — all under one ATOL-protected booking.

Ready to find your freedom? Call us on +44 117 457 6000 (press 1) or chat to us at heidi.com — we'd love to help.