What date will my ski hire start?

Your ski hire will usually begin on your first full day in the resort. In some cases, if your flight arrives early and your transfer to the resort is short, your hire may start on your arrival day to make the most of your time on the mountains. 

Our team of experts will review your travel details and decide the most suitable start date. If it’s unclear which day you’d prefer to start skiing, we may get in touch to confirm your preference.

Example:

A 7 day holiday may have a 6 day pass. The group may arrive early on their first day and leave late on their last day. It’s not automatically clear whether skiing should start on the arrival day or the next day and this is when the team may get in contact to confirm the start date preference.

If you would like to amend your start date, please contact us and we’ll be happy to assist where possible.

What date will my ski pass start?

Your ski pass will start on the same date as your ski hire. In most cases, this will be your first full day in the resort, unless you’re arriving early and plan to ski on your arrival day.

Our team will ensure your ski pass and your ski hire dates match. If you’d like to adjust your start date, please reach out to us and we’ll be happy to assist where possible.

Contact us:

You can contact us via email at customers@heidi.com, by phone on 0117 457 6000, or through our live chat service - just ask to speak to an agent.