When can I collect my ski equipment hire?

You can collect your ski equipment the afternoon before your hire start date. Collection times vary by ski shop, but it’s usually possible to collect this equipment from 3pm or 4pm onwards.

Please note that during peak times such as Christmas, New Year, February half term, and Easter, early collection may not be available, and you might only be able to pick up your equipment on the first day of your booking. 

When can I collect my ski pass?

Ski passes can usually be collected from the ticket office or collection kiosks (if available in your resort) the day before your pass is due to start.

Contact us:

You can contact us via email at customers@heidi.com, by phone on 0117 457 6000, or through our live chat service - just ask to speak to an agent.