We always want to ensure you have the best trip possible! Any special request, such as dietary requirements, room location, and bed configuration, can be added to the special requests box when booking. You can also get in touch with us via phone (+44 117 457 6000) or email (customers@heidi.com).
If you need special assistance from the airline you will need to contact your provider directly to explain your requirements. This is so that no important information is missed out and you can get the assistance you need.
In terms of request relating to your accommodation, we always do our best to accommodate any requests, however, they can never be guaranteed. This is due to room location and bed configuration being subject to availability.